Even though Modloft is primarily an online-only retailer, we do have a flagship showroom in Miami. Nestled on a side street in North Miami is an incredibly sleek showroom filled with the most desirable, iconic designs in our collection.

We do! Reach out to a sales person to inquire.

You can find out everything you want to know right here.

We offer a one year warranty on our furniture against manufacturing defects applicable to the original owner effective from the date of delivery. Warranty does not apply to any conditions resulting from faulty installation, outdoor use, misuse or expected wear. In the event that you find yourself experiencing an issue with our warranty, please connect with us so we can make it right.

We design all of our product on-site in our Miami HQ in conjunction with premier international furniture designers. Our design team is perpetually developing new items that set the mark for attainble luxury.

We manufacture our products in 8 countries. Each product is made in a country of origin that specializes in the required skilled labor and materials needed to produce that product. Wood from Brazil, glass from Italy, and upholstery from here at home in California.

We do our best to source materials that are environmentally sound and safe for home use. If you have questions about materials and treatments used for any specific product, get in touch and we’ll tell you all about it.

You can find all the assembly instructions on individual product pages, under the "Downloads" tab.

We stand behind the high quality of our products and recommend a number of them for commercial use. If you have specific requirements or need to know which products are better suited for your application, ask us a question.

In the product page, under Reviews, you will find an FAQ section for that product. All questions and answers from other customers will appear there. Don't see the question on your mind? No problem, just ask it yourself and someone will provide an answer right away!

No. Mattresses, sofa beds, pillows, rugs, art and lighting are excluded from sitewide sales, promotions, and trade discounts unless otherwise stated in the applicable promotional terms.

You will be charged for your order when you place it. If for any reason you decide to cancel before 24hrs of completing your purchase you’ll be refunded in full.

We do! Modloft is partnered with Affirm, who offers amazing deferred payment and financing options. The option to pay with Affirm is offered at checkout. If you're interested in financing or learning more about Affirm, simply look for messaging on any product page or select the Affirm option at checkout and follow the quick and easy prompts. It's safe, fast and extremely convenient!

Yes! Our checkout page does accept most internationally based credit cards. We only ship within the contiguous USA but if you're credit card is issued outside the US, we got you covered!

Additional security clearance may be required and a payment specialist will be in contact with you, if necessary.

Promotion codes are entered at time of checkout, in a promotion code field. This is only for offers that include a promotion code. Only one promotion code may be used at a time, and promo codes cannot be combined with other promotional offers. If there are multiple discount offers available to a customer, we always invite them to take advantage of the best one they can!

Additionally, a promo code is not eligible on items already marked down.

Absolutely. Call us anytime at (305) 779-9130. We’re standing by from 9am-6pm (EST). We will take your order over the phone but will send you an email to complete the payment. For your security, we do not take credit card numbers over the phone.

We work with commercial orders every day and would be happy to assist you. Our Business Sales team are all trained in commercial order assistance. Any team member will be able to assist you in planning, pricing, styling, etc. Please contact us to begin.

Yes, we charge sales tax to any state where we have nexus (a legal obligation to collect). To see if your order is subject to tax collection, simply proceed through checkout.

Please reach out to our Support team for assistance with your order status or tracking information at support@modloft.com or (305) 779-9130

Get in touch with us as soon as you need to make an edit to your order, whether change of address or change of product. In some cases, we will simply cancel your original order and reissue you a new order with the desired change. Once shipped, we are no longer able to make any changes to your order.

In the event that you’d like to cancel, reach out to us within 24 hours of placing your order and we’ll refund you in full. If you request a cancellation after 24 hours of placing your order. Orders cancelled after 24 hours are subject to a 20% restocking fee. Once your order has been shipped it is no longer subject to cancellation, but may be returned in accordance with our return policy.

Once your order ships, we’ll send you a Shipping Confirmation Email with the estimated delivery timeframe.

Yes. For your convenience, Modloft provides complimentary warehouse storage for up to 30 days, based on the following:

• Backordered items: 30 days from the date the item arrives at our Miami warehouse.
• In-stock items: 30 days from the date the purchase is completed.

After the applicable 30-day period, a monthly storage fee of up to 3% of the applicable order value may apply, at Modloft’s discretion.

Modloft does not offer price matching or price adjustments. Promotional pricing is available only during the applicable promotional period and cannot be applied retroactively to previous purchases.

Promotional offers are subject to the terms and conditions stated at the time of the promotion and may have specific product, order, customer, or timing restrictions. Promotions cannot be combined unless expressly stated otherwise.

Full-Service delivery (white glove) starts at $199 in select markets.

Shipping fees are based on total order value and delivery location (zone). All deliveries are made with a full service (in home, room placement, and assembly).

Please note, small parcel items that qualify (in size) for commercial shipping (i.e. Fedex) are not eligible for in-home or white glove service.

Please refer to our shipping map to confirm the states we service. Unfortunately, we don’t ship internationally or to Puerto Rico, Alaska & Hawaii. But if you just gotta have it, we can deliver to any reshipper, upon your request, that is located in the contiguous US.

Most orders are shipped via freight with specialized furniture carriers. Depending on your location, your order may be transferred to a local final-mile provider, who will contact you directly to arrange delivery.

Mattresses, Pillows, Rugs, Art and Lighting items are shipped with Fedex or UPS to your doorstep.

If you need to change your address after placing an order please get in touch with us within 24 hours so that we can edit the info in our system before it ships. Keep in mind that once your shipment is on the way, it becomes more difficult to reroute it. Of course, we’ll do whatever we can to assist, however you may be responsible for rerouting charges.

Each product page provides an estimated delivery date.

Order specifics matter greatly. Delivery times are determined by your location, the item's stocked location, and the carrier's routing to your area. 

Please reach out to us directly for the best estimates. Call us at(305) 779-9130 , connect with us here, or via chat. Include your location and the items you are purchasing for the most accurate response.

We want your furniture to be in your home as soon as possible but we are not able to expedite shipping. Specialized furniture carriers do not operate similarly to commercial carriers, like Fedex or UPS, where expedited service levels are common. Because of the size and distances, it simply is not an effective option in the industry.

Please reach out to our Support team for assistance with your order status or tracking information at support@modloft.com or (305) 779-9130.

Yes. You or someone authorized to receive on your behalf should be home at the pre-arranged delivery window.

For White Glove Delivery, A signature is required upon completion of delivery to confirm you received your order correctly and in good condition.

Please inspect your package immediately to ensure it didn’t get damaged during delivery. We make a valiant effort to prevent this with our specialized packaging design, but unfortunately we can’t control what goes down between our door and yours. In the event that your product has sustained damages of any kind, note the damage with the driver on the paperwork and reach out to us within 48 hours of delivery.

If the damage is minor/cosmetic, keep the furntiure and contact us for options.

Please report any damage caused during shipping or by our logistics provider within 24 hours of delivery by contacting support@modloft.com or (305) 779-9130.

• The 24-hour period begins at the time of delivery, regardless of the delivery method. Delaying the opening or inspection of your boxes does not extend this period.
• Damage claims must include clear photos of the damaged item and packaging.
• If Modloft approves the claim, you may be eligible for a refund or replacement. 
• Claims submitted after 24 hours may be denied.

First, double-check the boxes as hardware and parts sometimes blend into the packaging materials and get left behind. Then, check inside drawers as some parts are packed internally. If all else failes, reach out to us as soon as you can so that we can get you what you need as soon as possible.

Yes! Modloft's delivery partners are all fully insured and are more than happy to provide any necessary documentation that your building may require. Please send a request to our Support team as soon as you place your order so we may best assist.

NOTE: Requests for COI's must be received within one calendar week of the date of delivery to avoid delays or rescheduling. In the event that it is too late for your delivery to be rescheduled, a re-delivery fee may be assessed on your order.

Unfortunately, our delivery partners are unable to offer that service at this time. Need someone to take away your old furniture? Our customer support team has some great, free suggestions for you, so please feel free to contact us for recommendations.

Estimated delivery dates and transit times may be affected by production schedules, transportation, customs, carrier capacity, weather, or other circumstances beyond Modloft’s control.

Delays do not automatically qualify customers for refunds, discounts, shipping-fee reimbursements, or other monetary compensation.

Modloft does not provide compensation solely due to delayed orders. Exceptions may be made at Modloft’s sole discretion based on the circumstances.

Eligible returns must be requested within 5 calendar days of the date of delivery, regardless of whether the customer accepts or declines Modloft's included assembly service.

Customers are encouraged to inspect their items promptly upon delivery and, when applicable, upon completion of assembly. If you choose to decline the included assembly service and assemble the item yourself, the return period still begins on the date of delivery.

Customers should inspect all items for damage, defects, missing components, or other issues as soon as possible and contact Customer Service within the applicable return window if a concern is identified.

Returns requested after the 5-day period are not eligible for return. Additional terms and product-specific exclusions may apply.

Manufacturer defects, shipping damage, and other logistics-related issues are handled separately and may be subject to verification and supporting documentation.

If you plan to return your order for any reason, we ask that you do so with the original packaging, padding materials included. If the delivery team took the packaging back with them, that is fine too - although it may add some days to the pick up request.

Your refund will be processed 1-2 business days after your order returns to our warehouse. Please allow up to 5-7 business days for it to show up in your account. If for whatever reason you don’t see it after this time, please contact us and we’ll investigate.

No. Mattresses, sofa beds, pillows, rugs, art and lighting items are final sale and are not eligible for return.

Exceptions may apply in cases involving a verified manufacturer defect or logistics-related issue. All such claims are subject to review and verification by Modloft, and supporting documentation, photographs, or other information may be required to process a claim.