We want you to enjoy everything about your Modloft experience: from shopping through ordering and delivery, your satisfaction is our priority. If you aren't happy with your purchase, notify us within 30 days of receipt, and we will take it back for a refund, store credit, or exchange.
Please note that original delivery fees are non-refundable and additional shipping and/or restocking fees may apply.
TO INITIATE A RETURN
Contact our Support Team online or by phone (800) 601-7422 within 30 days of product delivery.
- Original shipping fees are non-refundable.
- We do not offer returns on any sale items (sale 40% off or more). Those items are sold as Final Sale.
- Returns are subject to a 20% restocking fee.
- Orders cancelled after 48 hours are subject to a 20% restocking fee.
- Products should be returned in their original packaging, including internal packing materials.
- Products should be received in like-new condition.
- Damage to any item must be noted and signed for at the time of delivery. Damaged items that are not noted on the delivery receipt are not eligible for return.
- Custom orders and special orders cannot be returned.
- Products shipped outside the contiguous United States are not returnable.
- Orders are eligible for a one-time exchange with restocking fees waived, delivery fees still apply.
Once your order arrives back at our warehouse, we’ll process your refund in the next 1-2 business days. After that it’s up to your bank to credit your account. That should take around 5-7 business days. If it takes any longer than that, tell us about it and we’ll investigate for you.
Please note, we are only able to process refunds to the original payment method.
An exchange will be processed the same way as a return. Please reach out within 30 days letting us know that you’d like to make a return. As soon as the order is received back at our warehouse, we’ll refund your original payment minus any applicable costs. Your new order will be a completely separate transaction. You can go ahead and place the new order yourself, but we’re always happy to help you place it of course.
IN CASE OF DAMAGE OR DEFECT
Keep calm, snap a few pics of the problem (including the packaging) and send them over to us. We’ll get it taken care of.
Please ensure that all damages are reported within 48 hours of delivery to facilitate an easy return. Send us the details via our Initiate Return option below.