Refund policy

Effective September 11, 2026: This policy applies to orders placed directly with Modloft on or after September 11, 2026. Orders placed before this date remain subject to the return policy in effect at the time of purchase. See here.

Returns Made Simple

We want you to feel confident bringing Modloft into your home. If your purchase isn’t quite right, our Customer Care team is here to guide you through the return or exchange process.

15-Day Satisfaction Policy

Eligible Modloft merchandise may be returned within 15 calendar days of delivery.

  • Contact our Customer Care team within 15 calendar days of receiving your order.
  • All return requests are subject to review and approval by Modloft.
  • Approved returns are subject to a 20% restocking fee.
  • Return transportation costs are the customer’s responsibility.
  • Original delivery, white-glove, assembly and other service charges are nonrefundable.
  • Returned merchandise must be in like-new, unused condition and free from damage, stains, odors, alterations or other signs of use.
  • Returns received outside the 15-day return period cannot be accepted.
  • Please have your receipt, order confirmation or other proof of purchase available when contacting us.
  • If you purchased through an authorized Modloft retailer, please contact that retailer directly.

Please do not send merchandise back without prior authorization from Modloft. Unauthorized returns may be refused or experience additional processing delays.

Please Keep the Original Packaging

Our packaging is specially designed to protect your furniture while it’s being transported. We recommend keeping it until you’re certain your new piece is right for your home.

For an eligible return:

  • The product must be placed securely in its original packaging.
  • Please include all boxes, protective materials, hardware, components and accessories.
  • Products without their original packaging are not eligible for return.
  • Proper packaging helps prevent damage and ensures that your return arrives safely.

If you need help preparing your furniture for pickup, our team will be happy to guide you.

Prefer an Exchange? We’ll Help You Find the Right Piece

Sometimes another size, finish or design is simply a better fit. We would love the opportunity to help you find it.

  • When you exchange an eligible product for another Modloft product of equal or greater value, we’ll waive the 20% restocking fee.
  • Return transportation and replacement delivery charges may still apply.
  • If your replacement has a higher price, you’ll only need to pay the difference.
  • Exchanges are subject to product availability.
  • The original product must be in like-new condition and returned in its original packaging.


To start a return, please complete our self-service Returns form. Please note that returns can take several weeks to process and have an item picked up, depending on your location. 

Clearance, Final Sale and Made-to-Order Items

Clearance and Final Sale pieces are offered at special pricing, while Made-to-Order products are produced especially for you.

  • Merchandise marked Clearance, Final Sale, or Made to Order is final sale.
  • These items cannot be canceled, returned, exchanged or refunded.
  • Final-sale status will be clearly identified on the product page and during checkout before you complete your purchase.

Of course, if your order arrives damaged, defective, incomplete or incorrect, please contact us. Final-sale status does not prevent us from helping with an eligible delivery claim or warranty issue.

Items That Are Not Eligible for Return

To keep the policy clear, we’re unable to accept returns of:

  • Clearance or Final Sale merchandise
  • Made-to-Order or customized merchandise
  • Products that have been used, damaged, stained, altered or modified
  • 15 calendar days of delivery
  • Products installed or mounted to a wall
  • Products without their original packaging
  • Gift cards
  • Products shipped outside the contiguous United States
  • Merchandise identified as nonreturnable on its product page

If you’re unsure whether an item is eligible, please contact us before purchasing or starting a return. We’ll be happy to confirm it for you.

Order Changes and Cancellations

Plans can change, and we’ll always do our best to help.

  • Eligible standard orders may be canceled without charge within 24 hours of purchase.
  • Once an order has shipped, it can no longer be canceled, but eligible merchandise may still qualify for return under this policy.
  • Clearance, Final Sale and Made-to-Order products cannot be canceled.
  • Address changes made after shipment may result in rerouting or additional delivery charges.

Please contact us as soon as possible if you need to make a change.

What Happens After Your Return Is Approved?

Our team will make the next steps as straightforward as possible:

  • We’ll provide your return authorization and instructions for safely preparing your merchandise.
  • Depending on the product, delivery method and location, we may arrange a return pickup or provide instructions for returning the merchandise through an approved carrier.
  • Any applicable return transportation charges will be explained before the return is scheduled.
  • Please have the merchandise accessible during the scheduled pickup window.
  • Additional charges may apply if a confirmed pickup is missed or needs to be rescheduled.
  • Please wait for authorization and return instructions before sending any merchandise back.
  • Once the return arrives at our warehouse, we’ll inspect it and keep you informed about the status of your refund.


You can always contact us for any return question at shop@modloft.com.

We’re Here If Something Isn’t Right

Every Modloft order is carefully prepared for its journey to your home. In the rare event that something arrives damaged, incomplete or different from what you ordered, please let us know—we’ll work with you to make it right.

To help us assist you quickly:

  • Take a moment to inspect your furniture when it arrives.
  • If you notice any visible damage, please note it on the delivery receipt before the delivery team leaves whenever possible.
  • Contact our Customer Care team within 24 hours of delivery.
  • Share your order number and a few clear photographs of the item, packaging and any area of concern.
  • Keep the product and its original packaging while our team reviews the matter.
  • Before returning, repairing, discarding or donating anything, please allow us to guide you through the next steps.

Depending on what your order needs, we may provide replacement parts, arrange a repair, replace the item, offer an appropriate allowance or issue a refund.

You will not be charged a restocking fee or return transportation costs for an approved claim involving shipping damage, a product defect, missing components or an incorrect item. Our goal is to find the best solution and make the process as easy as possible for you.

Refunds Made Simple

We want to make the refund process as easy and straightforward as possible. Once your return arrives at our warehouse, our team will carefully inspect it and keep you informed along the way.

  • Approved refunds are initiated within five business days after the merchandise has been received and inspected.
  • Your refund will be issued to the same payment method used for the original purchase.
  • If you used more than one payment method, each portion will be returned to the applicable original payment method.
  • Purchases made with a gift card or store credit will be refunded as gift card or store credit.
  • Purchases made through a financing provider will be refunded directly through that provider and remain subject to its processing terms.
  • Any applicable restocking fee, return transportation costs or previously disclosed charges will be deducted from the refund.
  • Original delivery, white-glove, assembly and other completed service charges are nonrefundable.
  • After we initiate your refund, your bank, card issuer or financing provider may need a little additional time to post it to your account.

If we have any questions after inspecting your return, our Customer Care team will contact you before completing the refund.

For your security, we’re unable to send a refund to a different card, bank account or payment method. Purchases made through an authorized Modloft retailer will be refunded directly by that retailer according to its policies.

Store Credit Policy

  • Store credits cannot be converted to cash or refunds.
  • Promotional store credits are generally valid for 1 year, unless otherwise noted.
  • Non-promotional store credits do not expire.

Last updated: September 11, 2026