We want you to enjoy everything about your Modloft experience: from shopping through ordering and delivery, your satisfaction is our priority. If you aren't happy with your purchase, notify us within 5 days of receipt, and we will take it back for a refund, or store credit. 

TO INITIATE A RETURN

Contact our Support Team online or by phone (305) 779-9130 within 5 days of product delivery.

RETURN POLICY

• Return requests must be submitted within 5 calendar days of delivery, regardless of whether the customer accepts or declines Modloft’s included assembly service.
  
• Return requests submitted after 5 calendar days are not eligible for return.
  
• All return requests are subject to Modloft’s review and approval. Supporting documentation, photographs, or other information may be required.
  
• Products must be returned in their original packaging, including all internal packing materials, and in like-new condition.
  
• Any damage must be noted and signed for at the time of delivery. Damage not noted on the delivery receipt may make the item ineligible for return.
  
• Clearance, mattresses, Sofa beds, pillows, rugs, art, and lighting items are final sale and not eligible for return.
  
• Orders canceled after 24 hours are subject to a 20% restocking fee.
  
• If you have any concerns about the quality, workmanship, appearance, color, finish, or how your item looks compared to its online representation, please notify us within 5 calendar days of delivery so we can review your concerns. All requests are subject to Modloft’s review and approval.
  
• Products shipped outside the contiguous United States are not eligible for return.
  

If Your Return Is Approved

• The original delivery fee is non-refundable.
  
• A 20% restocking fee will be deducted from the refund.
  
• Return shipping costs are the customer’s responsibility, unless otherwise agreed to by Modloft.
  
• Returned items are subject to inspection and must be received in like-new condition before a refund is issued.
  

REFUNDS

Once your return arrives at our warehouse and the necessary inspection is complete, we’ll process your refund within 1–2 business days. After that it’s up to your bank to credit your account. That should take around 5-7 business days. If it takes any longer than that, tell us about it and we’ll investigate for you.

Please note, we are only able to process refunds to the original payment method.

IN CASE OF DAMAGE OR DEFECT

Please report any damage caused during shipping or by our logistics provider within 24 hours of delivery by contacting support@modloft.com or (305) 779-9130.

The 24-hour period begins at the time of delivery, regardless of the delivery method. Delaying the opening or inspection of your boxes does not extend this period.

Damage claims must include clear photos of the damaged item and packaging.

If Modloft approves the claim, you may be eligible for a refund or replacement. 

Claims submitted after 24 hours may be denied.

• Realtor Channel Exclusion: The liquidation event does not apply to the realtor channel.
• Liquidation Pricing: Items marked for liquidation are sold at final net prices with no additional discounts available.
• Eligible Items: Any product not included in the liquidation sale continues to qualify for standard programs, including realtor channel benefits.