FREE WHITE-GLOVE DELIVERY IN SELECT MARKETS
Residents in select markets receive free white-glove delivery* on their entire order. We bring it. We build it. You'll love it.
(*Free White-Glove Delivery offered in Florida, New York, New Jersey, Pennsylvania, Connecticut, Texas, Nevada, and California)
Most orders are being delivered within 6-9 weeks.
When should I expect to hear about my shipment?
You will receive tracking from the final mile carrier typically within 5-6 weeks, and a call or email to schedule within 1 week of your delivery date.
Why the large range in delivery times?
Order specifics matter greatly. Delivery times are determined by your location, the item's stocked location, and the carrier's routing to your area. Based on these factors, there are cases where delivery may be significantly faster than 6-9 weeks (some locations in less than a week). Please reach out to us directly for the best estimates. Call us at 800-601-7422, connect with us here, or via chat. Include your location and the items you are purchasing for the most accurate response.
WHERE WE SHIP
We ship anywhere within the contiguous United States. At this time, we don’t ship internationally or to Puerto Rico, Alaska & Hawaii. If you wish to have an order shipped outside our boundaries, we’re happy to send any order to a freight forwarder, upon your request, that is located in the contiguous US.
Shipping fees are based on your shipping destination. We offer a White-Glove delivery service for all orders (except orders comprised entirely of small parcel items).
White Glove: Starting at $199, covers entire order, delivered inside your home, room of choice, with assembly and debris removal.
Swatches always ship free.
- All deliveries require a signature.
- All orders require a telephone number for delivery scheduling.
- Delivery companies are not able to make modifications to a customer's home such as mounting an item to a wall or removing doors if they are too narrow for furniture to pass through.
- Existing items cannot be moved or disassembled by our delivery team. You room must be ready to receive the delivery when our team arrives.
TRACKING AND DELIVERY
Most of our shipments are shipped freight with specialized furniture carriers. Depending on your location, your order may be shipped to a local final mile provider in your area, who will then contact you to make final delivery arrangements.
Some smaller items are shipped small parcel with Fedex or UPS to your doorstep.
You can track your delivery via the link sent to you in your shipping confirmation email, or you can sign up for text updates from a link in this same email.
You or someone authorized to receive the furniture on your behalf should be home at the pre-arranged delivery window.
A signature is required upon completion of delivery to confirm you received your order correctly and in good condition.
SHIPPING ADDRESS CHANGES
If you need to change your address after placing an order please get in touch with us ASAP so that we can edit the info in our system before it ships. Keep in mind that once your shipment is on the way, it becomes more difficult to reroute it. Of course, we’ll do whatever we can to assist, however you may be responsible for rerouting charges.
RECEIVING YOUR ORDER
Please inspect your package immediately to ensure it didn’t get damaged during delivery. We make a valiant effort to prevent this with our specialized packaging design, but unfortunately we can’t control what goes down between our door and yours. In the event that your product has sustained damages of any kind, note the damage with the driver on the paperwork and reach out to us within 48 hours of delivery.
If the damage is minor/cosmetic, keep the furniture and contact us for options.
IN CASE OF DAMAGE OR DEFECT
Keep calm, snap a few pics of the problem (including the packaging) and send them over to us. We’ll get it taken care of. Deep breaths.
Please ensure that all damages are reported within 48 hours of delivery to facilitate an easy return. Send us the details via our Initiate Return option in our Returns page.
In the event you find your item is missing something, first double-check the boxes as hardware and parts sometimes blend into the packaging materials and get left behind. Then, check inside drawers as some parts are packed internally. If all else fails, reach out to us as soon as you can so that we can get you what you need as soon as possible.
For frequently asked shipping questions, please visit our FAQ page.