Frequenty Asked Questions

To add an Extend protection plan, simply select a 2-, 3- or 5-year term on the product page (you'll see it under the Add To Cart button). You'll also be prompted upon adding a product to your cart. The cost of the select plan will be added to your cart, and is tied to that specific product. If you are purchasing multiple furniture pieces and want a protection plan for each, you will need to add a plan with every product.

Costs depend on the retail price of an item, and the duration of coverage under an Extend plan. For instance, a 2-year plan on our popular Perry Modular Sofa, which retails for $4,000, will run you $199. A 5-year plan on that same product is $359.

This plan provides coverage for accidental damage such as rips, tears and stains. Plans are effective from the day your furniture is delivered.

Accidents happen, but don't worry! Your furniture is protected from accidental stains and damage such as rips, tears and burns not caused by fire for the term of your protection plan. This plan covers certain mechanical failures after the manufacturer warranty expires. You can find more details in the Protection Plan Terms and Conditions.

This plan does not cover theft or damage caused by abuse or misuse, so be nice to your stuff. You can find more details in the Protection Plan Terms and Conditions.

Your protection begins on the date your product is delivered and continues for the full term of the plan you selected, based on the terms and conditions of your plan. This plan does not replace the Modloft product warranty (manufacturer). Coverage for mechanical failure begins after the manufacturer’s warranty expires.

If you are eligible to return your product, your plan may be eligible for a refund. Please check with us and see terms and conditions for details.

When filing a claim with Extend, you will simply need to provide either your contract ID, email address or other identifying piece of information. Extend will follow up if additional information and photos are needed.