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Shipping and delivery

Delivering Satisfaction

Our handpicked shipping partners specialize in delivering directly to your home, business or building. Enjoy professional White Glove delivery with every order.

When will it Arrive?

For custom or back-ordered products, a dedicated sales specialist will keep you updated on your order's estimated arrival.

  • In-Stock

    We're currently seeing longer than usual delivery times out of our warehouses. Delivery time is typically about 3 weeks to most locations, but right now we're often seeing 6-7 weeks.
  • Back Order

    In-stock items can ship right away. Backordered items will be collected as they arrive and shipped in a second shipment. If you choose to ship everything at once, we can hold your order until everything is ready.
  • Custom

    Made-to-order products require 12-14 weeks to produce, plus shipping time.

Need us to hold the items until you're ready?

We understand that you may have special circumstances and might need to delay the delivery until you're ready. Keep in mind that it will take several weeks to receive an in-stock item, so we can hold the items at a terminal near you for a short time after that. Simply place your order and we'll reserve the items while we connect with you about your specific situation. If you need us to hold your order longer, just contact us with the details and our team will be happy to explore the options with you.

Storage Fees

For furniture that is in stock, you must be able to take delivery to avoid any additional fees. If there is a request to hold furniture outside of 1 week our carriers collect storage fees. You will be notified of these fees before they are billed to you.

Redelivery fees

If redelivery of your order is required due to a missed delivery appointment with our carrier, there will be a $149 fee.

Delivery Options

Enjoy Standard Shipping with your order, or upgrade to our White-Glove Delivery Service.

Standard White-Glove
Cost $199 $299
Location Threshold delivery in first dry area Room of Choice
Assembly None Included
Debris Removal None Included

Delivery Basic

  • All deliveries require a signature.
  • All orders require a telephone number for delivery scheduling.
  • To change your delivery address, contact our Customer Service team within 48 hours to avoid a re-routing fee.
  • At present, we do not ship to AK, HI, PO Boxes, APO/FPO addresses, or Puerto Rico.
  • All packaging will be taken out of the home upon request and may be moved to any room, garage, or side yard.
  • Delivery companies are not able to make modifications to a customer's home such as mounting an item to a wall or removing doors if they are too narrow for furniture to pass through.
  • Existing items cannot be moved or disassembled by our delivery team. You room must be ready to receive the delivery when our team arrives.

Shipping Exceptions

We do not ship internationally. We are able to ship to a local freight forwarding company of your choice. In these situations we only accept payment via wire transfer. All deliveries require signature.

Delivery companies are not able to make modifications to a customers home, this includes hanging mirrors and mounting furniture. All packaging will be discarded upon request of customer. Customer may opt to have packaging moved to any room, garage, or side yard. If you wish to change the delivery address, please contact our Customer Service Team before the item is shipped to you (this is likely to be within 48 hours of you placing the order). If your order is already on its way to you then there may be a re-routing Fee.