Frequently asked questions


How do I place an order?

Click our Shop page and find three ways to purchase: Through a local retailer near you, through one of several leading online retailers, or directly from MODLOFT in our web store. Alternatively, you may call our office and talk with a dedicated sales specialist.

Do you ship outside of the US?

At the moment we do not ship outside the US directly. However, we welcome our customers to arrange freight forwarding to their country from any of our coastal warehouses (Los Angeles or Miami).

Do you have a showroom I can visit?

Yes! Visit modloft.com/showrooms to see the locations of our flagship showrooms. If we are not yet in your area just visit modloft.com/showrooms to see if we have a retail partner close by.


We accept payment by Visa, Mastercard, American Express, Discover. For info on how you can finance your purchase visit modloft.com/financing.

You will be charged for your order when you place it. If for any reason you decide to cancel before your order processes and ships, you will be refunded in full.

Shipping & Delivery

Please visit modloft.com/shipping

Returns & Warranty

MODLOFT has one of the easiest return policies in the industry. For more info visit modloft.com/returns

We stand behind the quality of our products and we want you to love them. If you're not satisfied with your purchase or any part of your experience, just let us know and we will do our best to make it right. For more information, or to make a claim contact us.

Care & Construction

Many of our products have specific care instructions which will be included with your delivery. Our products are designed for longevity and crafted with high-quality materials and premium construction techniques. We take great pride in our exceptional production standards and stand behind the quality of all our furnishings.

In general, dust and dirt will harm your furniture so clean it regularly according to recommendations and keep out of direct sunlight whenever possible or risk fading. For more information, or specific questions contact us.