At the time I placed an order for this shelf in September 2022, there was a 3-week fast shipping guarantee on the item. I was hoping to receive it by mid to late October.
The problems first started when I received an email shortly after I placed the order, essentially saying my items will arrive in 6 weeks as opposed to the 3-weeks advertised because of the additional $299 white-glove shipping I elected for. I was disappointed, but was still okay with it, since it put the arrival date before the end of October.
The second problem started when the courier company contacted me to schedule a delivery. They listed the items they were suppose to be delivering, and to my surprise, my order wasn’t complete! I spent over $5000 in total and the $1500 bookshelf I paid for wasn’t being delivered!
It’s been hell since then. As I’m writing this review, it’s the second week of December and I still haven’t receive my bookshelf — nearly 4 months after I made the purchase.
I’ve called several times and I’ve been given the run around. I can’t cancel the order without paying a 20% restocking fee + shipping. And they can’t tell me when my bookshelf will be delivered. I feel scammed!!!
Needless to say, I WILL NEVER RECOMMEND OR DO BUSINESS WITH MODLOFT AGAIN! Terrible experience.