Jane Bed

This is extreme disappointment and frustration regarding the handling of the issue with the furniture I received from Modloft. The piece in question was a Jane Bed that I ordered.

Unfortunately, upon receiving the furniture and having it installed by your team, I noticed a defect in the headboard. I immediately informed the installer of the issue before they left my house. They assured me that the matter would be promptly addressed, and that I would receive a call from your company within 15 minutes regarding the replacement.

To my shock and dismay, despite waiting for a day, I did not receive any response from your company. I also attempted to get in touch with your customer service online, but to no avail. The complete lack of communication and effort from your end to resolve this issue is unacceptable.

As a customer of Modloft, I expect to receive high-quality products (paid $1280 for this) and services. Instead, I have been left with a faulty piece of furniture and no resolution in sight. This has caused significant inconvenience, and I am left with a bitter taste in my mouth after having spent my hard-earned money on your products.

I demand immediate action from your company to address this issue and provide me with a replacement as soon as possible. I urge you to take this matter seriously and not let your negligence tarnish your reputation.

Look closely at the mattress in the photo, and you will notice that it’s basically a thick mat. Any mattress bought in a respectable store these days is way thicker than 10 inches, which means most of the headboard will be obscured. Also, as you can see, it doesn’t fit a standard king size mattress the way it should and the wood planks show. customer service was completely useless in regards to a resolution.