Modloft

Frequently Asked Questions

Shopping

How do I place an order?

Simple is beautiful, which is why our ordering process is a snap. Just visit our website MODLOFT.com and make your purchase 24/7, or give our design team a call at 1-877-663-5638. They're waiting to hear from you!

What payment options does MODLOFT offer?

We accept Visa, Mastercard, American Express, Discover, and PayPal.

Do you have a showroom I can visit?

One is putting it mildly. MODLOFT furniture is available in over 1000 retailers across the country. Use our handy Store Locator to find one nearest you.

Can you send me samples or swatches?

We love our products, but don't just take our word for it. For a closer look at MODLOFT materials and colors, feel free to request complimentary swatches. Visit any product page for details or give our design team a call at 1-877-663-5638 to request your favorite swatches.

How is sales tax calculated?

Sales tax is charged for merchandise shipped to the following states: CA, FL and NC

Where are MODLOFT products made?

MODLOFT products are made globally, including Italy, Brazil, Malaysia and China. This allows us to innovatively embrace the manufacturing specialties of individual countries.

How do I modify or cancel my order?

At MODLOFT, we understand that everyone has the occasional change of heart. As long as the product hasn't yet shipped, orders placed through MODLOFT can be canceled by calling 1-877-663-5638 or sending an email to support@modloft.com.

Does MODLOFT provide secure shipping?

We take Internet security very seriously and your profile, address information, and credit card details are completely safe with us! Our ironclad SSL data encryption technology safeguards your shopping experience.

Where do I get a MODLOFT coupon or promo code?

Some websites may claim to offer coupons or discounts, but these are not genuine MODLOFT promotions. Rather than discounting our high-quality products, the MODLOFT experience is based on providing excellent service and a worry-free guarantee. Learn more on the truth about MODLOFT coupons.

Can I combine promotions?

Unfortunately promotions can not be combined. Promo codes will NOT apply to any other promotion, clearance, or sale pricing. We will however, always honor the greatest discount.

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Returns

What is MODLOFT'S return policy?

Our hassle-free return policy prioritizes happy customers. If you are unhappy with your purchase for any reason, return it to us within 30 days for a refund, credit or exchange. Did we mention there are no restocking fees?

How can I return merchandise?

Simply contact our support team and voila, your hassle-free return is underway. Please be sure to keep original packing materials to send your item back.

Does MODLOFT furniture have a warranty?

We believe in the extraordinary quality and craftsmanship of our products; a comprehensive warranty policy backs up this belief.

What do I do if my furniture arrives damaged?

It's rare but accidents do happen. If any item arrives less than perfect just let our support team know and they'll be glad to assist you.

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Shipping

What shipping option does MODLOFT offer?

We offer two shipping methods for your convenience:

Standard: The luxury of convenience for do-it-yourself types. Our friendly MODLOFT delivery partners will bring your new purchase right to your front door or lobby entrance. Then you're free to pick the perfect place for your new furniture and install it on your own schedule.

Five-Star: Don't lift a finger. Our MODLOFT staff will arrange a custom delivery on your schedule and bring it to your doorstep. They even set it up in the room of your choosing, install it on the spot, and remove the excess packaging. As you would imagine a five-star service.

Can MODLOFT ship orders to a PO Box?

No. Hard to squeeze a sectional sofa into one of those tiny boxes.

Does MODLOFT ship outside the U.S.?

We currently ship only within the continental U.S. Due to freight quality inconsistencies, Alaska and Hawaii are no longer available shipping destinations. International shipments are not available at this time.

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Delivery experience

How does MODLOFT deliver my furniture?

Our handpicked shipping partners specialize in delivering furniture directly to your home, business or building. Extensive attention to detail ensures that your furniture will arrive promptly and safely.

How do I know my furniture has been shipped?

We know you can't wait to see your new MODLOFT furniture so we'll let you know the second your order is headed your way. Keep an eye out for an email notification containing the shipping company, contact information and tracking number to schedule your delivery.

Can I schedule my furniture delivery?

No one likes sitting around waiting for a shipment to arrive, which is why we offer 48-hour advance notification for delivery within a 2-4 hour window.

How long will it take for my order to arrive?

Expect in-stock items to arrive within 7-10 business days. Back-ordered items will have a return date available and will ship almost immediately upon arrival. Custom, made-to-order items require 12-14 weeks for delivery.

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