How do I know my furniture order has been shipped?
Once it is on the truck and headed your way, you will receive an email from us with the name of the shipping company, their phone number and the order tracking number.
Will they bring my furniture inside my home?
If you ordered from one of our authorized retailers, you likely specified your shipping method at the time you placed the order. If you are unsure, give your retailer a call or send them an email requesting details. If you ordered directly from MODLOFT, you have the choice between standard inside delivery (first dry area drop off) or a premium white glove delivery including in-home delivery, with room of choice placement, unpacking, assembly, and debris removal. Some restrictions apply*.
*Applies only to over-sized items. Small parcels are shipped via Fedex Ground to your front door.
How long will it take for my order to arrive?
For stock items, delivery times can vary between 3-10 days, depending on final destination. Deliveries local to South Florida, Southern California, and North Carolina are about 1-3 days.
For custom items, delivery times are typically 12-14 weeks, as they are made to order in Brazil and shipped immediately upon completion.
Can I schedule a time for delivery, or will I need to make myself available the whole day?
The shipping company will call you about 48 hours in advance to schedule a 2-4 hour window for delivery.
I ordered multiple pieces; will they ship all together?
If will all ship together if it is on the same order, and all items are in stock. If one of several items is not in stock, your retailer (or MODLOFT) will ask you if you prefer the entire order ship together or ship partially.
I'm having an issue with delivery, who should I call?
Make sure you have your tracking number available when you call your respective shipping company. If you need any tracking or carrier information, you can email us and we will send you the information.